Manager, Creative Operations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Title:

Mgr, Creative Operations

Title Description:

Manager, Creative Operations

FLSA Status:

Exempt

Reports To:

VP, Brand & Experiences

Supervises:

Sr Copywriter; Sup, Art Director; Sup, Production Design

Approved Date:

4/30/2026 11:07:24 AM

Date Last Edited:

4/30/2026 11:08:29 AM

Locations:

CA Chico; NC Mills River

Function:

Mkt Creative Services

Business Entity:

Marketing

Cost Center:

Marketing Admin

Employee Type:

FT Exempt 1

Age Requirement:

21+

Employee Supervisory Classification:

POSITION SUMMARY

The Creative Operations Manager is responsible for overseeing the planning, resourcing, and execution of all creative work across Sierra Nevada. This role ensures the right mix of in-house talent, freelancers, and vendors are deployed against business priorities to deliver high-quality, on-time creative outputs. Acting as the operational backbone of the creative function, this leader partners closely with creative leadership to translate briefs into actionable project and resource plans, managing workflow, vendor partnerships, budgets, and production timelines. Success in this role requires strong project management skills, vendor and resource oversight, and seamless cross-functional communication to keep creative work moving efficiently and effectively across the organization.

•

Design and maintain master project templates that cascade into tactical content projects, ensuring alignment between strategic initiatives and creative production. Provide clear and regular updates to stakeholders on project status, resourcing, and timelines. Leverage our resource management tools to forecast creative capacity needs and make recommendations for optimized execution.

•

Support creative leadership to align resourcing and project plans to creative priorities and business objectives.

•

Oversee our in-house creative team providing coaching, support and connection to resources.

•

Manage the end-to-end production process, from intake through delivery, ensuring work is delivered on time, on budget, and at the highest quality standards.

•

Serve as the central point of contact for creative resourcing, balancing internal bandwidth with external vendor partnerships (freelancers, agencies, photographers, printers, etc.).

•

Partner with brand managers, innovation managers, and integrated marketing channel leads to clarify project scope, timelines, and resource requirements.

•

Develop and maintain vendor relationships, negotiate estimates, and ensure efficient use of external resources.

•

Maintain visibility into workload and capacity across the creative team, proactively solving for resourcing gaps.

•

Drive operational discipline by implementing tools, systems, and processes that increase efficiency and transparency in creative operations.

•

Work cross-functionally with compliance, supply chain, quality and brewing to ensure the integrity of our quality control systems and packaging deliverables

•

Lead by example, embracing creative conflict and transforming problems into additive solutions. Develop and deliver a playbook for internal partners on creative processes, timeline requirements and quality expectations

•

Select, supervise, and obtain cost estimates from outside vendors such as photographers, designers, paper suppliers, or printers as needed.

•

Ensure all deliverables meet Sierra Nevada’s brand standards and quality benchmarks through strong collaboration with creative leadership and creative contributors

10%

Occasional travel required, primarily for offsite meetings, photoshoots, etc.

QUALIFICATIONS

Bachelor's Degree

in Business Management, creative or project management or similar discipline OR any combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

X

7 years

Project management, creative operations, or production management experience in an agency or in-house environment (CPG preferred) 

X

and

4 years

leadership experience

X

•

Basic knowledge of Adobe Creative suite; ability to check and maneuver creative files

•

Strong project management and organizational skills with a track record of managing multiple, complex projects simultaneously with experience in production planning, vendor management and budget oversight.

•

Excellent communication skills, with the ability to clearly convey plans and updates across creative and commercial teams.

•

Familiarity with creative workflows and production processes (print, digital, packaging, photography, video and html)

•

Proficient in project management tools (i.e. Wrike, Workfront, Smartsheet) a plus

•

Ability to foster cross-functional relationship and influence without direct authority

•

Thrives in a deadline-driven, fast-paced environment

Frequencies listed represent the percentage of time spent performing the task during a regularly scheduled shift

| Rarely 0-25% | Occasionally 26-50% | Frequently 51-75%  | Constantly 76-100% |

• Sitting - Frequently
• Walking - Occasionally
• Standing - Occasionally
• Bending (Waist) - Rarely
• Lifting - Rarely (50)
• Lifting Continued - Rarely (50)
• Carrying - Rarely (50)
• Pushing - Rarely
• Pulling - Rarely
• Squatting - Rarely
• Climbing - Rarely
• Kneeling - Rarely
• Crawling - Rarely
• Twisting (Waist) - Rarely
• Twisting (Neck) - Rarely
• Grasping - Rarely
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motion - Occasionally

Frequencies listed represent the percentage of time spent performing the task during a regularly scheduled shift

| Rarely 0-25% | Occasionally 26-50% | Frequently 51-75%  | Constantly 76-100% |

• Indoors - Constantly
• Exposure to extreme cold - Rarely
• Exposure to extreme heat - Rarely
• Exposure to wet environments - Rarely
• Work near loud noises - Rarely

The physical demands and work environment described here are representative of those that must be met and respectively encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.