Retail Clerk

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Title:

Retail Clerk

Title Description:

Retail Clerk

FLSA Status:

Non-Exempt

Reports To:

Sup, Retail-CA; Sup, Retail-NC

Supervises:

Approved Date:

6/8/2026 4:27:47 PM

Date Last Edited:

6/5/2026 3:30:02 PM

Locations:

CA Chico; NC Mills River

Function:

Guest Experience

Business Entity:

Chico Gift Shop; Mills River Gift Shop

Cost Center:

General/Admin

Employee Type:

Full Time

Age Requirement:

Employee Supervisory Classification:

POSITION SUMMARY

The Retail Clerk creates an engaging and welcoming experience for guests visiting the Sierra Nevada Gift Shop and Brewery. Serving as a brand ambassador, this role builds genuine connections with guests through exceptional customer service, product knowledge, and hospitality. The Retail Clerk greets and assists guests, initiates meaningful conversations, answers questions about Sierra Nevada and craft beer, processes retail transactions accurately, and supports a clean, organized, and inviting retail environment that reflects Sierra Nevada's relationship-driven culture.

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Create a friendly, welcoming environment by greeting and engaging every guest upon entry.

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Maintain clean, organized Gift Shop and stock areas, including responding to spills or breakage according to safety procedures.

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Operate the Point of Sale (POS) system to ensure accurate, efficient transactions, including cash handling, returns, and exchanges.

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Provide knowledgeable assistance by answering guest questions about Sierra Nevada, beer styles, and the craft beer industry.

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Stock and maintain beverage coolers, rotating products using FIFO standards and maintaining beer presentation standards.

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Maintain thorough knowledge of Sierra Nevada retail merchandise, food offerings, beverages, and ingredients. Including merchandise brands and availability.

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Stock and merchandise products on the sales floor, ensuring proper placement and consistent inventory availability.

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Participate in required team meetings, training sessions, and collaborative projects.

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Assist with physical inventory counts as assigned.

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Accurately receive beer and merchandise orders and report discrepancies.

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Greet and interact with both internal and external customers, handling inquiries and directing them according to specific needs; when possible, resolving customer issues through empathy, active listening and creative problem solving.

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Follow responsible beverage service policies and all applicable alcohol laws.

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Answer Gift Shop phone lines using professional phone etiquette and route inquiries appropriately.

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Pour beer as needed to support tastings and retail sales opportunities.

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Provide flexible support for brewery tours, First Impression Team coverage, and overall guest experience initiatives.

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Maintain an active presence on the sales floor, continuously engaging in tasks such as assisting guests, stocking, organizing, and operational tasks to support store efficiency.

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QUALIFICATIONS

Retail and/or customer service experience

X

Cash handling experience

X

Experience working a computerized cash register or POS system

X

Beer pouring experience

X

CA Food Handler's Card (CA only; within 90 days)

X

CA Responsible Beverage Server Training (CA only; within 90 days)

X

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Ability to be welcoming, enthusiastic and energetic in talking about our fun, growing industry is critical

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Ability to prioritize work, quickly and seamlessly shifting gears when necessary

•

Desire and ability to learn and understand the different styles of craft beverages and the beer making process

•

Proficiency in Microsoft Office desired

Frequencies listed represent the percentage of time spent performing the task during a regularly scheduled shift

| Rarely 0-25% | Occasionally 26-50% | Frequently 51-75%  | Constantly 76-100% |

• Sitting - Rarely
• Walking - Frequently
• Standing - Frequently
• Bending (Waist) - Occasionally
• Bending (Neck) - Rarely
• Lifting - Frequently (10)
• Lifting Continued - Occasionally (35)
• Carrying - Frequently (35)
• Pushing - Occasionally (75-105)
• Pulling - Occasionally (75-105)
• Squatting - Occasionally
• Climbing - Rarely
• Kneeling - Occasionally
• Twisting (Waist) - Occasionally
• Twisting (Neck) - Rarely
• Grasping - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motion - Rarely

Frequencies listed represent the percentage of time spent performing the task during a regularly scheduled shift

| Rarely 0-25% | Occasionally 26-50% | Frequently 51-75%  | Constantly 76-100% |

• Indoors - Constantly
• Outdoors - Occasionally
• Humid - Rarely

The physical demands and work environment described here are representative of those that must be met and respectively encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.